FAQs

FAQs2020-06-24T16:57:47+00:00
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Dear Customers,

Staff safety and customer safety is a top priority.

Trussler’s Harvest has always had great food handling policies in place but with the recent development of the covid19 virus we have ramped up our current policies and also created a new protocol to ensure everyone has a good safe food supply during this difficult time. Because we are a small business with 4 employees we are able to implement social distancing at the workplace.

FOOD HANDLING
Produce here at the Pantry is handled by 2 people, the packer and the delivery driver and this keeps everyone’s risk very very low. But with more recent development with covid19 new and stricter protocol is being added to ensure the complete safety of every facet of the business it’s employees and it’s customers.

Produce here at the Pantry is handled by 3 people, our 2 packers and our delivery driver and this keeps your risk very very low in comparison to the big box stores. Trussler’s already adhered to strict food safety regulations as required by the Safe Foods for Canadians Act and Porcupine Health Standards. We wear gloves when handling your produce (always have), we wear hairnets (always have), we sanitize all our equipment and we now implemented handwashing stations to make sure we are able to clean our hands regularly.

ENTERING
We are very lucky that our washroom facility is outside of our building and with that being said our employees must wash their hands and sanitize their cell phones before entering the building. Upon entering all hands must be washed with soap and water for the prescribed period of washing. It is proven that thorough hand washing is better than hand sanitizer when done properly. Cell phones must be wiped clean with disinfectant when leaving the washroom (before entering the building).

PHYSICAL DISTANCING is practiced at work and so is wearing cloth face masks during working hours. We have tape markings to show our distance throughout the building.

OFFICE
After each day our desk must be sanitized. This includes but is not limited to phones, keyboards, pens, markers, desk drawer handles, desk counter, any office supplies used that day (laminator, binders, filing cabinet, etc)  Printer board will be cleaned morning and night.

HARVEST ROOM

Upon entering the Harvest room doorknobs will be wiped down, then gloves will be put on. Gloves will be discarded when leaving the facility. Door knobs will be wiped once again. No one other than the packer enters the Harvest room during this time.

Bins will be sanitized twice before leaving the facility.

DELIVERY DRIVER 

Our drivers’ wear gloves and a mask when delivering to your door. We have made the switch to cardboard boxes to lower transmission rates. You get to keep the cardboard and discard of it during this time.

These measures are being put into place to make sure our operations are as safe as possible for both staff and customers during this difficult time. Eat lots of fruits and vegetables, exercise, get lots of sleep and continue to help keep the peace   Shop our Pantry we have Grass-Fed Meats, canned goods and so much more.

Kara Trussler

We need good food all year round.  When the summer season came to a stop after our first Harvest launch in 2014 I thought to myself “good food must still be brought to my table”. In 2014 Trussler’s Harvest started the very first-year long harvest in the North. With years of dedication,  better storage and more Ontario certified organic produce being grown we continue seamlessly to provide quality, fresh organic foods we can trust all year round.  

ALL YEAR ROUND we deliver you a beautiful bounty of organic produce. ALWAYS Certified Organic and ALWAYS Local first. Note: our Harvest subscriptions are based on a regular 4 week month. When we encounter a month that has 5 weeks the Harvest takes holidays in order to avoid confusion and increases in the program cost. Every day, we work hard to push the limits and find new food family members, which is why we are Northern Ontario’s largest and most successful Organic Food Delivery service.

During the Coldest time of the year, what can you expect? A continual beautiful bounty of local certified organic produce. Things such as potatoes, carrots, a variety of squashes, onions, cabbage, turnips, rutabaga, kohlrabi, pie pumpkins, apples, pears (best you ever tasted), etc… are stored and used throughout the season. We have done all the hard work and you get to sit back and know your box will be filled with the best that organic local foods have to offer. Trussler’s Harvest has established a great relationship with greenhouse growers in Southern Ontario as well so that we can bring in what we lack here in the North. Lettuce, peppers, cucumbers, mushrooms, spinach, tomatoes, strawberries, etc… are brought in fresh from the greenhouses to keep our bins full and a variety that we are all looking for all year round. A BOUNTY in every bin. We continue to grow!  More and more farmers are working with us to produce hearty foods that can be grown in our Northern Climate all year round such as broccoli, brussels sprouts, cabbages, kale, leeks and parsnips spinach, winter lettuces, etc… our greenhouse is running later and earlier with each passing season to provide us all with fresh leafy greens all year round.

Right here in Matheson. The greenhouse has been heated since February and in the next few weeks (April – May 2020) you will start to receive fresh greens, spinach, romaine and so much more right from Matheson. Trussler’s Harvest works with 1 certified organic farmer right here in Matheson located just minutes from our Pantry. Ok so let’s get precise. In the summer months, the garden is bountiful and you expect all of your veggies to come straight from the farm, but what about all year round?

All year round we work hard providing quality certified organic produce and fruits delivered right to your door. I have people asking how is it local in the winter and the truth is you would be surprised how much local produce is in your bin during the coldest time of the year. Here at the Harvest, our number one priority is to get you the food that is grown closest to home from a source we can trust, but there are realities to growing in our cold climate (Ontario).  This means that during the winter months vegetables we are not able to get from Matheson will be sourced from Southern Ontario Greenhouses and if your bin still doesn’t have the variety we are looking for we then source globally to ensure your bin has the bounty we are all looking for. Our selection varies according to times of the year, example during Christmas and New Year’s it is much harder to access Ontario foods as most growers take time off during this time. Fruit in the winter months is brought in from Canadian Certified Organic growers and Global Fairtrade Farmers. The following list is produce you will receive from right here in Matheson all winter long. The second list is what goes in your bin from Certified Organic growers in Southern Ontario (southern Ontario have longer growing season and greenhouses all year round). Keep in mind if Peppers from Ontario are not available we will source them globally so that you continue to get a beautiful assortment of Certified Organic Veggie all year round.

ORGANIC FRUIT: Certified Organic Fruit is really hard to come by, we have many fruits that are grown right here in Matheson such as strawberries, hascap berries, rasberries, canteloupe, watermelon etc… much of our fruit still has to be sourced outside of the North until more growers choose organic. Our farmer is invested in providing as much as he can possibly grow for all of you and that is why each year he continues to add variety to his garden. When we can’t get it locally we support global fairtrade fruits to keep our variety.

Calendars are also sent via email- check your junk folder as well.

Important: our Harvest subscriptions are based on a regular 4 week month. When we encounter a month that has 5 weeks the Harvest takes holidays in order to avoid confusion and increases in the program cost.

Delivery Areas – Cochrane, Earlton, Fauquier, Iroquois Falls, Kapuskasing, Kirkland Lake, Hearst, Matheson, New Liskeard, Smooth Rock Falls and all the places in between

Delivery Calendar

The Harvest is not a replacement for the grocery store. Dollar for Dollar is not what you will receive in your bin primarily because you are signing up on a service and secondly because Trussler’s Harvest is not sourcing its foods the same way a grocery store would. You also might still find yourself heading to the store for those certain items that were simply not in season or those fruits your kids can’t go without. ALWAYS Certified Organic and ALWAYS Local First is our mission.  Our Harvest is sourced fresh and for that reason, your harvest box will last well over a week. If you use the tips for storage that we include in our newsletters and write-ups you can make your box last well over two weeks.

Trussler’s Harvest is sourced fresh, certified organic and local, for that reason your harvest box will not be dollar for dollar what you would get at a big box store. Being part of Trussler’s Harvest means you are part of a local organic food source/service,  this does not mean that you will not find yourself at the grocery store. What we mean by that is not every week will you find “say” cucumbers in your bin, but perhaps you like to eat cucumbers every day. We here at the Pantry provide you with a share of organic foods grown as local as possible and delivered to your door on a bi-weekly basis. We have many members who no longer go to the store and rely on their bins but we also have members who find themselves still going to the store but they are ok with that knowing that the majority of their food is being sourced locally and from a source they can trust, buying a few extra items to get through does not bother them.

Could I get more at the grocery store?

“Yes, it’s possible to get more at the store if you took your money and shopped there.  To some people, our prices seem high, especially if you are new to organic local shopping! It sure was to me when I first started feeding my family local organic foods ten years ago.” “I know it can be a shock at first, and there are a few reasons why you will not get a dollar for dollar what you would get from a big box store. #1 We are not a big box store: Yes, you can buy less expensive produce but you aren’t getting the same quality, locality, or freshness that Trussler’s Harvest provides. Our produce and fruits are well-managed, grown in nutrient-dense soils and the farm itself is self-sustaining. #2 We do not source our fruits and vegetables the same way a larger store would: Our products are more expensive than what you would receive at the store as we are a very small farm working with other small farms.  Here at Trussler’s Harvest our fresh, organic produce comes from 3 acres of land,  all of which we plant, tend, and harvest by hand. Organic vegetables from the store come from thousands of acre mainly monoculture farms from other countries with different growing practices and more controlled temperature (hotter climate), so, therefore, the cost of our production of organic vegetables in a colder climate following the best organic practice will come at a higher price. Organic foods found at the grocery store are produced on larger acreage monoculture farms using large equipment and are sold at a fraction of our costs and neither store nor customer knows their growing practices or the people that harvest them (we harvest by hand). #3 We deliver to your door: When signing up with us you will receive friendly farm service. This saves you time and also saves you money as you will make fewer trips to the grocery store. But don’t worry here at Trussler’s Harvest we have worked hard and pushed the limits to make sure both members and farmers satisfied, it was not an easy task to accomplish but we did it. The majority of our customers are saving money and have been open to sharing their reasons.

WHAT COLOR ARE MY EGGS AND WHERE DO THEY COME FROM? 

Our Farm Fresh eggs are Brown in Color. All our eggs are from free-range hens on small traditional family farms. 

  • Foraged in the pasture on the green grass in the Summer months 
  • Winter foraging on dried grass
  • Feed does not contain antibiotics or any medications

WHAT IF I DON’T GET EGGS 

If you choose to opt-out of eggs the Pantry will provide more veggies and fruits in replacement of your eggs.

Just like with your own body, you’ll get out of it what you put in. Chickens from the farm are fed with food sources of a higher quality than those who are hosted within a factory for mass consumption. This is why the yolk is richer and the shell is thicker. Farm fresh chickens spend their days outside soaking up vitamin D, while factory chickens are stuck inside eating a feed that just isn’t as good or fresh. If you ask me, I’m proud to say there’s nothing I enjoy more than a nice pair of eggs sunny side up. The yolk of a farm-fresh egg is typically richer in color and actually has taste while store-bought egg yolks are always a medium yellow with almost no flavor. Not only do farm egg yolks have a deeper color, but their yolk is also creamier and doesn’t break as easily when cooked. Here’s a fun fact, the eggs you buy in the store are usually 6-8 months old before they hit the shelves. You may not realize it, but as time passes the egg becomes less nutritious.  Many of the differences between store-bought and farm fresh eggs all come down to the nutrition and maturity of the chickens.

You will receive 2 bins every month. During the course of the year, we encounter months that have 5 weeks (end of April, end of July and end of October 2020) the When we encounter a 5 week month the Pantry uses the last week of the month for inventory and Harvest clean up to avoid cost increase and customer confusion about payments.

    

ORGANIC FRUIT

About 3 years ago we decided to add fruit to our Trussler’s Harvest bins. It was one of the toughest decisions I had to make because I know the reality of Certified Organic and Certified Organic fruits in Ontario (not very many), but our customers wanted it and regardless they will still be going to the store to buy certified organic fruit. Here at the Pantry, we have access to an amazing variety of certified organic fruit. In the end, it turned out to be one of the best decisions I have ever made, not only did we see customer retention, we found that people were finally signing up because we have fruit and customer satisfaction is much higher. The goal of the program is to Always Support Local First and Always Certified Organic. The truth is there is not much certified organic fruit locally, you might find one or two farmers doing fruit but they are not certified, look even further and from time to time we will come across someone that does it but their scale size is too small. This is why I started this program so that I would know the source of my food and I’m happy to share that with everyone. We source glocal fairtrade fruits for our Harvest program as well as local when certified organic is available. 

When you omit something you will receive more of what we have. For example, you omit cauliflower that week you may get 2 tomatoes for your cauliflower. All omits are done on a $ value. All bins are packed according to value, rest assure that we always meet our value and usually go above and beyond to ensure your satisfaction.

Omits have always been a part of our service that we are proud to offer, however, offering omits is not only tedious but very time-consuming. Omits are used for dietary restrictions or diets that do not permit certain vegetables and fruits. We ask that our Harvest Members only omit produce that is prohibited on their diets/lifestyles. Our weekly newsletter with the list of produce is not intended to be a list to switch things for others every week, it is there to help you meal plan and work around your bin. We are not set up like a Big Amazon and do not have assembly machinery and computers that generate changes, everything we do is by hand.  We here at Trussler’s Pantry are not a grocery store, we work with farmers and this makes customizing your bin too difficult and taxing on our small business, please be considerate when making changes.

We ALWAYS do our best to accommodate.

THE PANTRY TEAM

YES! but WAY BETTER, Trussler’s Pantry is a modern CSA also known as a CSA on steroids. The Pantry takes all the risk out of the CSA by acting as the -control center-, by protecting both the farmer and our members. We ensure both the farmer and our members are happy, even though we might make this sound easy we definitely have our work cut out for us.

It’s Modern because Trussler’s Pantry allows the farmer to do what they do best (growing) while we the Pantry manages the harvest and our members to ensure the Harvest is well planned and the customers are well fed.

Trussler’s Pantry manages the produce by helping establish a solid growth plan as well as utilizing our resources with other local organic growers. The Pantry manages the flow of goods so our members can experience a constant volume and a great variety of produce each week. In turn, our farmer has a constant volume of income per week as well as an efficient and secure outlet for his craft.

A typical CSA has a volume/variety fluctuation. Over seasons members can experience boxes that contain only enough food for 2 days (early season), boxes that contain larger volumes of foods they don’t like (midseason), mostly root vegetables near the end of the season which can be overwhelming and frustrating to members. Trussler’s Pantry manages the flow and ensures that our farmer has systemically planted in order to receive an AMAZING variety and volume of produce each week.

We consider farmers to be craftsmen and not office managers. Our control center allows our farmers to solely focus on their crafts and their strategic systemic plan for growth in order to provide a constant variety of Fresh, Safe, Nutritious foods for our members and nothing else. Trussler’s Pantry provides this by being the control center and the service.

WHAT’S IN MY DELIVERY? DELIVERY CALENDARS HERE

In your box, you can expect a great variety of seasonally grown produce and fruits. The produce in your box changes each week, based on the season and on the closest, best products available. Your box will always remain full with 6-10 varieties of locally grown vegetables and  1-2 varieties of fruits.  Each box is always slightly different but you will always receive an impressive flavourful variety that you won’t be disappointed with. The value of your box remains the same all year but may look different at a certain time of the year due to availability and locality. Here at the Harvest, we help you store properly, we offer green bags and the freshest produce to ensure your Bi-Weekly bin will last you. We know it works because we are on the Harvest also.

You will experience quality certified organics picked right our of the garden just hours before delivery. Depending on the season each box is different. Here are our summer and winter list of veggies. Our source is ALWAYS LOCAL FIRST. 

LOCAL • ORGANIC • NON-GMO

Trussler’s Harvest is the best way to get true organic foods. Our source is always local first so that we know exactly where our food is coming from. In the winter months, you will receive boxes that are twice the size of the summer boxes and they will be delivered bi-weekly in the cold months. Most of what you will receive in your box is from right here in Matheson. The Pantry has sourced what we can’t grow here from other greenhouse farmers that also farm organically so that you will continue to get an amazing variety all season long.

Deliveries CALENDARS are Bi-Weekly ALL YEAR ROUND. We have no set time for deliveries. So many factors impact our delivery schedule such as weather, picking, packing, orders, farmers etc…. we ask that all our members make arrangements for delivery days with our Harvest team at info@trusslersharvest.ca. A fridge in your garage is an EXCELLENT idea to have. Our driver can put away your vegetables and fruits for you directly into the fridge.

Deliveries: You will always receive 2 bins in each month. In any given month that there are 5 weeks, the Harvest uses the 5th week for Holidays. This avoids an increase in Harvest payments and complicated Harvest Bills. Your Harvest value throughout the year remains the same.

We will do everything possible to re-route orders for timely delivery but cannot be responsible for a damaged or compromised product due to the following:

  1. Delayed deliveries due to weather or other “Acts of God”
  2. Incorrect addresses (* Please be sure to include apartment, suite or floor numbers, as needed.)
  3. Reroutes – bins that are sent to a different address while member who is out of town or otherwise unavailable to receive their shipment. Please notify the recipient of the pending arrival of perishables!
  4. No one home – bin has been left outside as customers door is locked, customer not home, customer forgot about delivery day.

You will will receive a box twice a month all year round. Organic, LOCAL and Fresh is our motto and because of this we have sized our bins to be large enough for Bi- Weekly deliveries.  Your bin will last well over a week with some stuff lasting over a month. We know this because we are also on the same program as you. Trusslers’s Harvest supplies complimentary BIO Green bags that will keep your produce fresh and we always include  “how to store organic produce”  poster and include storage ideas and recipes in your bins. Here is your calendar

COCHRANE, KAPUSKASING, SMOOTH ROCK, HEARST and all the places in between

Delivery Calendar

Not home not a problem let us know where you would like your bin.  Contact the Pantry 705-805-4594 to make bin arrangements, reroutes or bin suspensions.

Absolutely! When signing up you will be able to omit the produce you don’t like. We only want you receiving items you and your family will enjoy.

Omits have always been a part of our service that we are proud to offer, however offering omits is not only tedious but very time-consuming. Omits are used for dietary restrictions or diets that do not permit certain vegetables and fruits. We ask that our Harvest Members only omit produce that is prohibited on their diets/lifestyles. Our weekly newsletter with the list of produce is not intended to be a list to switch things for others every week, it is there to help you meal plan and work around your bin. We are not set up like a Big Amazon and do not have assembly machinery and computers that generate changes, everything we do is by hand.  We here at Trussler’s Pantry are not a grocery store, we work with farmers and this makes customizing your bin too difficult and taxing on our small business, please be considerate when making changes. 

We ask that you only OMIT produce because of serious reasons, such as allergies, change in diet or change in lifestyle. We thank you in advance. 

Changes must be made 48 hours before delivery to info@trusslerspantry.ca

  1. Personalized Service: as a small business owner we at Trussler’s Harvest go the extra mile to make you happy.
  2. One of a kind product: we carry unique products and services that you won’t find anywhere else. Our Harvest is one of a kind, working with small farms right here in Northern Ontario.
  3. Time-saving: Time is the one thing in this world that we can never get back. Trussler’s Harvest gives you more time to enjoy the little things while your FRESH, LOCAL, ORGANIC fruits and veggies come directly to your doorstep.
  4. Good for your health: Supporting Organic farming is the healthiest choice you can make for you,  your family, your community and the environment. Your membership allows you to have access to premium local organic foods all year long.
  5. Enhances local economy: Trussler’s Harvest supports our local economy and the money you spend here stays in our Northern Community, thus improving its future.
  6. Environment: Buying local produce is really beneficial from an environmental point of view. It’s really daft how we buy vegetables from the store that have been flown thousands of miles when the same items are grown in our own back yard. Help cut down on unnecessary journeys and support your local farmer, butcher, and artisans.
  7. Shape our character: Trussler’s Harvest help give your community its distinct personality. We are creating community character by having a unique business.
  8. Trussler’s Harvest created jobs and opportunities:  Trussler’s Harvest employs all year round offering job security in our area and offering better wages. We also hire local printers for our advertising, local accountants, local wholesalers, local farms, local attorneys etc…and we continue to expand opportunities for local entrepreneurs in our area.
  9. Strengthen local networks: Shopping at Trussler’s Harvest provides access to local experts about what products and services work best in your geographic area. For example, our local farm and farm tours can tell you which type of tomato grows best in your climate. We also offer more personalized service by establishing a relationship with our customers and we offer a quicker resolution to customer service issues.
  10. Because it Matters: Trussler’s Harvest builds a strong community by sustaining a vibrant business that employs local residents and farmers. We link neighbors in a web of economic and social relationships and contribute to local causes.

You can suspend a bin if you are planning a vacation or something comes up. We understand!

Trussler’s Pantry values their members, we continually communicate with our customers ensuring that each member receives excellent service. In an effort to better serve our members who are seeking last minute changes to their Harvest and or deliveries, members will be required to submit all changes 48-Hours prior to the date of their delivery. All changes to your Harvest need to be submitted via email info@trusslerspantry.ca or by phone 705-805-4594 48 hours prior to delivery. If we receive your changes in the 48 hours prior to your delivery we will do our best to accommodate those changes but note that you will still be charged for your bin if your request was not made 48 hours prior and we were unable to fulfill your request.

We can not accept changes to your Harvest Orders via Texting. Our Texting service is automated.

At Trussler’s Harvest, we’re known for quality and freshness but since we are dealing with perishables, stuff can happen. Upon putting your produce away if you find any produce to be a lesser quality please take a photo of your produce and send it to info@trusslerspantry.ca. We ask that digital photos be taken and emailed to us. The Pantry team will inspect the product and carefully evaluate and your replacement item will be noted for the next delivery.

Harvest Members have 24 hours from delivery to report any quality issues with their bin. We can not be responsible for perishables items past the 24 hour period due to the sensitivity of perishables foods. (we do not know what temperature your fridge is, how long the vegetables and fruit sat at the door, fridge doors being left open, power outages, etc..)

We have two billing date the 1st of the month and the 15th of the month

1st of the month – If you sign up in between the 2nd and the 14th of the month your billing date will be the 1st of each month

15th of the month – If you sign up between the 16th and the 31st of the month your billing date will be the 15th of the month.

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All Harvest Boxes are paid a month in advance.

For example you sign up on August 5th (you make a payment on Aug 5th) your next invoice will be sent on September 1st.

Aug 5th Payment takes care of Aug 5 and Aug 18th boxes

September 1st Payment takes care of September 9 and 22 boxes

October 1st Payment takes care of October 6th and October 20th boxes.

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Cancelations

Yes, you can cancel at any time. It’s important to us that our members want to be on our program. We do encourage all of our members to stick with it for the year to really see what a Harvest is all about. CANCELATIONS: If your cancelation occurs after your payment has been processed no refunds can be issued. You will receive the remaining delivery services and your account will be canceled on the last paid delivery.

Yes, you can cancel at any time. It’s important to us that our members want to be on our program. We do encourage all of our members to stick with it for the year to really see what a Harvest is all about. CANCELATIONS: If your cancelation occurs after your payment has been processed no refunds can be issued. You will receive the remaining delivery services and your account will be canceled on the last paid delivery.

YES! Go ahead and shop our Grass fed Meats and products. You can go anytime to www.trusslerspantry.ca and place an order and it will be delivered with your next box.